The clock is ticking for communications service providers (CSPs). To survive in the telecommunications (telco) industry, every CSP should consider making steps to transition to a “techco” model, where CSPs don’t just provide connectivity but also software and platform innovation. StarHub, a leading Singapore CSP, has been driving its own telco-to-techco transformation for the past three years by emphasizing open source innovation, providing the backbone for polycloud agility and driving towards a future state as a trusted service provider (TSP).Polycloud agility: The engine for real-time