Internal and external pressures in the last decade have pushed service providers to begin transforming their processes and adopt technology company, or "techco", characteristics. Agile organizational structures and processes that leverage software are some initiatives companies have embarked on. Other approaches include flexible workforce, and ecosystem partnerships to create new and exciting services for customers. A report based on this research, "Transitioning to techco in APAC: priorities for success" has been written by STL Partners in conjunction with Red Hat and Intel.