A. SERVICE DEFINITION
The IT services to be rendered by URSI to the CLIENT shall be Local Support Services defined as:
• Any task or activity done by URSI through electronic email, phone or on-site presence, for the purpose of providing technical support or assistance to the CLIENT to troubleshoot, configure, update, upgrade, and check the performance of the technology and/or system agreed upon by URSI and the CLIENT.
• The technical support and/or assistance provided by URSI are limited to the provision of analysis and recommendations.