The Model Context Protocol (MCP) is increasingly relevant in today’s agentic AI ecosystem because it standardizes how AI agents access tools, data sources, and external systems. As agents move from passive chatbots to autonomous actors capable of planning and executing tasks, MCP provides a structured, interoperable interface layer that enables tool invocation with enhanced security, controlled access to external systems, and more consistent policy enforcement across heterogeneous environments.. In essence, MCP forms the connective tissue between LLM-driven reasoning and real-world system ex
At Red Hat Summit 2025, we introduced Ask Red Hat, a conversational AI designed to be an intelligent front door for our customers. It began as a rapid 12-week build to prove that open source AI could transform the support experience.Today, Ask Red Hat has evolved from a proof of concept into a sophisticated production reality. As of late 2025, it has served over 50,000 unique users and handled more than 450,000 messages. It is no longer just a standalone tool but a cross-product orchestration layer, integrated directly into docs.redhat.com and new support case creation in the Red Hat Customer