Technology is only as effective as the trust behind it. While AI and automation now provide the baseline for speed and responsiveness in customer support, they cannot replace the singular need for human connection. At Red Hat, we believe the most effective enterprise support happens when powerful software is backed by people who actually listen.This is why Red Hat Support and Customer Experience is adopting the H.E.A.R.T. mindset. We are putting human connections at the center of how we collaborate with our customers, using a framework built on five pillars:Hear:Actively listening to customers
Many platform failures at scale often stem from overlooked control plane dependencies. Among them, the container registry is one of the most critical.In the early stages of Kubernetes and Red Hat OpenShift adoption, the registry is treated as a supporting component, a place to store and retrieve images. That assumption quietly breaks as a platform scales across environments, supports production workloads, and introduces disaster recovery requirements. At scale, the container registry becomes part of the platform control plane, not its artifact store: Thus is the very nature of the “infrastru