BBVA USA offers customer-focused retail and digital banking and serves thousands of customers a day. To maintain a high standard of customer experience, we realized that our back-end technology solutions needed an upgrade. That meant migrating the dozens of automated business rules engines that were running in legacy technology - and serving more than 150,000 business process requests per month, including requests for commercial loans, mortgages, and other critical services that are both crucial for building trust with customers and advancing the business.