Technology is only as effective as the trust behind it. While AI and automation now provide the baseline for speed and responsiveness in customer support, they cannot replace the singular need for human connection. At Red Hat, we believe the most effective enterprise support happens when powerful software is backed by people who actually listen.This is why Red Hat Support and Customer Experience is adopting the H.E.A.R.T. mindset. We are putting human connections at the center of how we collaborate with our customers, using a framework built on five pillars:Hear:Actively listening to customers