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Updated: 2 hours 43 min ago

The State of Customer Experience at Red Hat: Technical support and subscription management enhancements

Wed, 02/02/2022 - 13:00

We made enhancements to several Red Hat products and product documentation based on customer feedback in the past year. In this post, let's take a look at some of the improvements we made to the areas of support delivery and subscription management:

Red Hat EMEA Digital Leaders Awards 2021: And the regional winners are...

Wed, 02/02/2022 - 13:00

In our previous post we shared the names of the winners of Red Hat EMEA Digital Leaders Awards across three categories: Open Transformation, Cloud Native, and Hybrid Cloud.

Growing the open source talent pipeline with HBCUs

Tue, 02/01/2022 - 13:00

When conversations around DEI within the technology industry are brought up, often what you hear is a lack of a strong pipeline or challenges with finding qualified, diverse talent to fill job openings. Having a diverse talent pool is no longer a nice-to-have, it’s a must-have in order to maintain innovation and continue to drive business forward. At Red Hat, we face the same issues and what we have found is that in order to find diverse talent, we need to go to where the talent is.

Transitioning Red Hat’s finance leadership

Tue, 02/01/2022 - 13:00

Later this year, Laurie Krebs, Red Hat’s senior vice president and chief finance officer (CFO), will retire after five years with the company. Carolyn Nash, currently vice president of global finance, transformations and operations, will be promoted to senior vice president and CFO replacing Laurie on April 1st. Until her retirement in July, Laurie will work with Carolyn to ensure a smooth transition.

The state of Customer Experience at Red Hat: Product and documentation enhancements

Wed, 01/26/2022 - 13:00

Throughout 2021, the Red Hat Customer and Partner Experience team analyzed thousands of feedback collected through our net promoter score (NPS) survey, focus groups, and more. Learn how we used these findings to implement a host of new enhancements - and ultimately to improve the customer experience:

14 years old and changing the world: how Red Hat is supporting one girl’s mission to diversify coding

Tue, 01/25/2022 - 13:00

Diversity, equity and inclusion is a key commitment of Red Hat. We aim to reflect it in our people and also want to help improve representation and inclusivity in the tech industry for women, people of color, and other marginalized groups. So given the opportunity to support a new coding movement for girls, we jumped at the chance. What’s extraordinary about this movement is that it’s being led by a London schoolgirl. 

Building better businesses: Announcing our Red Hat EMEA Digital Leaders 2021

Thu, 01/20/2022 - 13:00

Life moves fast. Innovation moves faster. We’re all in a rush to keep up. Every now and then, it’s important to hit the pause button and reflect on achievements. Reflection isn’t just good for the soul. The accomplishments of others can be the gateway to our own progress. By taking inspiration and learnings from others, we can overcome organizational groupthink, draw on a more diverse pool of ideas and experiences, and shortcut our way to solutions and success.

Red Hat and Temenos enable process automation for digital banking

Tue, 01/11/2022 - 13:00

Today, banking software company and Red Hat partner, Temenos, announced the integration of Red Hat Process Automation Manager into the Temenos Infinity digital banking platform.

How Red Hat’s helping customers with high performance computing, container technology and more

Mon, 01/10/2022 - 13:00

In this month’s customer success stories, we share how customers in Belgium, Norway and Slovenia have used Red Hat technologies to work better and faster as we enter the new year. Get the details:

Red Hat Smart Management for SAP

Wed, 01/05/2022 - 13:00

Red Hat Smart Management for SAP is about automating the whole update process SAP hosts according to policies that can be defined by the administrators, which can save time and frustration. Learn more in this post.

Red Hat selects the National Park Foundation as top recipient of 2021 U.S. corporate holiday donation

Wed, 12/22/2021 - 13:00

For the fourteenth year in a row, Red Hatters based in the United States took an active role in selecting a charitable organization to be the beneficiary of our U.S. corporate holiday donation. During the process, more than 140 charities were nominated, and more than 1,100 associates participated in the final vote. This year, we used a cumulative voting approach, which allowed associates to rank their top five organizations from the initial list.

Top 10 Red Hat blogs from 2021

Wed, 12/22/2021 - 13:00

The Red Hat Blog is proud to have been a trusted hat rack for many households this year.  In this post, we invite you to take a look back at some of the most visited pages on the Red Hat Blog in 2021 (listed in no particular order).

Red Hat and Boston University Announce Red Hat Collaboratory Research Incubation Award Recipients

Thu, 12/16/2021 - 13:00

Those attending Red Hat Summit this past April heard Red Hat CEO Paul Cormier announce our partnership with Boston University, which included expanding the Red Hat Collaboratory to drive innovative research and education in open source technology.

Transitioning Red Hat's EMEA leadership team

Thu, 12/09/2021 - 13:00

Today, we are sharing that Werner Knoblich, Red Hat’s senior vice president and general manager for the Europe, Middle East, and Africa (EMEA) region has decided to retire from Red Hat at the end of 2021. IT industry leader and Red Hatter Hans Roth, who is currently senior vice president and general manager of Global Services and Technical Enablement, will succeed him in the role beginning in January.

How customers and partners are meeting growing market demands with Red Hat OpenShift and learning resources

Mon, 12/06/2021 - 13:00

Fom Europe to Southeast Asia, our customer success spotlights show how Red Hat helps customers focus on two critical components of success: people and technology. Learn more!

Celebrating 15 years of partner leadership with Mark Enzweiler

Thu, 12/02/2021 - 13:00

Red Hatter Mark Enzweiler is retiring as senior vice president of Global Partners & Alliances after 15 years of leadership. Read on to hear more from Mark on his experiences with Red Hat partners over the years.

Design a future-ready IT infrastructure with the Red Hat Portfolio Architecture team

Wed, 12/01/2021 - 13:00

See how the Red Hat Portfolio Architecture team helps our customers design an architecture that implements future-ready IT infrastructure, provide a programmable on-demand infrastructure and deliver an automated IT infrastructure.

20 Years of Red Hat Product Security: From inception to customer experience (Part 1)

Tue, 11/30/2021 - 13:00

From its inception in 2001, the Product Security team has been focused on providing Red Hat’s customers value in a wide-variety of ways. Let's take a look at how Product Security has evolved at Red Hat over the past 20 years.

Skills gap proves a growing barrier for digital transformation initiatives

Tue, 11/30/2021 - 13:00

In this year’s Red Hat 2022 Global Tech Outlook report, skill-set or talent gaps emerged as the top barrier organizations believe will prevent them from achieving their digital transformation goals. See how Red Hat can help.

Red Hat honors APAC partners for supporting customers in their digital transformation with open source innovation

Fri, 11/26/2021 - 13:00

Help us celebrate the winners of the Red Hat Asia Pacific Partner Awards, which recognize commercial and public sector partners for their continued efforts to develop innovative solutions using Red Hat technologies to meet customers needs and improve business outcomes.